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Customer Service

When are the deferral fees scheduled?

The fee will be applied to replace your initially scheduled payment.

For the first deferral, there is a fee of $25.00. In the case of a second deferral, a fee of $50.00 is charged, which includes a $25.00 fee and a $25.00 reduction from your balance. For a third deferral, a fee of $75.00 is applied, consisting of a $25.00 fee and a $50.00 reduction from your balance.

Please note that a mandatory 48-hour delay should be considered.

Customer Service

Can I provide my documents using cloud service links?

We can accept digital pictures, screenshots, and scans of your documents. However, please note that we are unable to access documents through links from cloud service providers such as Dropbox, Google Drive, iCloud, and others.